Policies & Terms


Call our North America Toll Free Line at 1-866-330-RAFT (7238), UK Freephone 0800-520-0904, International 1-403-263-RAFT (7238), in Banff 403-763-2007.


Full payment is required at the time of booking. We accept Visa and Mastercard for website bookings, or will also accept cash or debit payments at the Banff Rafting Centre (215 Banff Avenue, Sundance Mall, Banff, Alberta). No additional charges are applicable after full payment is made; all rafting equipment is included.


All group bookings must be fully paid in advance by credit card. Guests must book on one credit card at one time in order to receive a group discount.


After your payment is confirmed you will receive a confirmation number which will also be sent to you by email with your receipt. Your booking is valid only for the trip and date booked.


Sometimes your plans may change or unavoidable situations arise that necessitate having to cancel or change your trip plans… we understand that. We provide you with a generous 48 hour cancellation policy for individual bookings, and 7 days for groups of 9 or more, group deposits are non refundable. Please note that our trips depart rain or shine.

However, please understand that once your trip is booked we reserve your space, assign staff and resources to ensure your trip runs smoothly. Since few of these costs are recoverable at the last minute, cancellations or reschedules inside of 48 hours (7 days for groups of 9 or more) of your scheduled trip departure are non-refundable and you will be fully charged.


Although we rarely cancel due to lack of participation, trips are subject to a minimum of 8 guests. Chinook River Sports and its agents reserve the right to cancel any trips due to adverse water, weather and related conditions or insufficient bookings; a full refund will be made available in this event.

If we do have to cancel we will do everything in our power to offer a comparable substitution, and if we do have time we will contact you to offer a solution, unless river levels rise overnight. As soon as we know we will let you know and at that time you can either cancel with a full refund, or you can choose the solution that we have offered.

Chinook River Sports acts as a booking agent for numerous other highly qualified rafting companies in addition to providing its own rafting services. We are your “One Stop Rafting Connection”.


Although we take every precaution to ensure that you have a safe and fun trip, whitewater rafting does have inherent risks.

A release/waiver must be signed prior to the trip and is a condition of participation.

Minors, under the age of 18 in Alberta, 19 in British Columbia, must have an adult or guardian sign for them. All minors must be accompanied by an adult