Q: What should I bring with me?

A: Please wear your swimsuit under your clothes and bring warm clothes and a towel for after the tour.  We also suggest bringing a toque or hat for colder days, to wear under the helmet. Your belongings can be stored in the bus or your own car while you are on the river.

Q: Where is the meeting point?

A: Nakoda Lakeside Lodge, directions can be found on the directions page

Q: Do you raft from the base?

A. No, there is a short bus ride from Nakoda Lakeside Lodge to the river and back again after the tour.

Q: How long is the tour?

A:  The Kananaskis Rafting Tour runs for 4 hours, which includes 1.5 to 2 hours on the water. Please allow an additional 30mins to an hour if you require transport to the RiverBase at Nakoda Lakeside Lodge from Banff or Canmore.

A:  The Horseshoe Canyon Rafting Tour runs for 4 hours, which includes 1.5 to 2 hours on the water. Please allow an additional 30mins to an hour if you require transport to the RiverBase at Nakoda Lakeside Lodge from Banff or Canmore.

Q: How much does the tour cost?

A: The Kananaskis Rafting Tour is Adult $94 + $3 river fee + tax (Age 16 and above). Children $59 + $3 river fee + tax (Ages 5 – 15 years old). If you require transport from Banff or Canmore it is an additional $10 per person.

A:  The Horseshoe Canyon Rafting Tour is $98 + $3 river fee + tax (Age 12 and above). If you require transport from Banff or Canmore it is an additional $10 per person.

Q: Do you provide transport and where do you pick up from?

A: Yes, we can provide transport from the following hotels in Banff and Canmore.

Banff

  • Mount Royal (Public Bus Parking)

Canmore

  • Coast Canmore Hotel & Conference Centre

Q: Are there any other fees?

A:  There is a $3 river fee per person on all of our rates, plus 5% Alberta goods and services tax.

Q: Is lunch or snack included?

A: Light refreshment and snacks are provided after the tour.

Q: How old do you have to be?

A: For the Kananaskis River the minimum age requirement is 5 years. If the guest is unaccompanied by an adult the minimum age is 16 years old, but the parent must be at Nakoda Lakeside Lodge to sign the waiver.

A: For the Horseshoe the minimum age requirement is 12 years. If the guest is unaccompanied by an adult the minimum age is 16 years old, but the parent must be at Nakoda Lakeside Lodge to sign the waiver.

Q: Are there any weight restrictions?

A. For the Kananaskis River the minimum weight is 40lbs and the maximum weight is 350lbs.

A: For the Horseshoe Canyon the minimum weight is 90lbs and the maximum weight is 350lbs.

Q: Can I wear my sunglasses/ glasses during the tour?

A: If you cannot see without your glasses, please bring them along with a sports band strap or we will provide a piece of string which will help secure the glasses to your head. If you can see without your glasses/sunglasses we recommend leaving them in your car so you do not loose or break them out on the river.

Q: Can I wear my contact lenses?

A: Contact lenses are usually OK if you are comfortable swimming in them, please tell your guide.

Q: Do I need sunscreen?

A: Sunscreen is great on a hot day, avoid putting it above or near your eyes. Remember your body will be mostly covered by our rafting equipment.

Q: Can I wear my skirt while on the river?

A: No, we do not allow rafters to wear anything that could cause a hazard while on the tour. However, you can wear your skirt over the wetsuit before you enter the raft and the guides will then have this available again after the tour.

Q: Can I bring my own wetsuit or safety equipment?

A: No, we provide everything for the rafting trip.

Q: If I am allergic to neoprene can I still raft?

A: Unfortunately you will be unable to raft if you do not wear a wetsuit. The river is still quite cold.

Q: Will there be any photographs?

A: Yes, same day action high resolution photo usbs are for sale for $30, along with souvenirs at a reasonable price. You can also like or share the low resolution photographs for free from our website.

Q: Can I bring my Camera?

A: You should leave it behind and not risk getting your camera lost or ruined on the river. You can take some “before and after” photos while in your river gear. Best just to leave it to our professional photographer who will snap some fantastic shots of you while you get to have fun on the river.

Q: Can I bring a GoPro?

A: Yes, you can bring your own GoPro for the rafting tour, which can be secured with your own chest harness, or we do have some helmets with GoPro mounts but we are not responsible for loss or damage of your equipment.

Q: Is there a place to change?

A: Yes, there are male and female change tents at Nakoda Lakeside Lodge.

Q: Are there washrooms?

A. Yes, port-a-potties are available at Nakoda Lakeside Lodge.

Q: I have some medical concerns, what should I do?

A: When you are making your reservation please let the agent know and they will check with the Chinook management team.  On the day please bring any medication you may need and inform your guide of any medical condition.

Q: What is included in the tour?

A:

  • 1.5-2 hours river time, taking in the spectacular views of the Rocky Mountain Foot hills
  • Optional Transport from Banff/Canmore
  • A professional river guide with each boat, who will explain and demonstrate paddle, safety and emergency techniques.
  • All safety equipment: wetsuits, lifejacket, helmet, rainjacket, wetsuit booties and gloves

Q: What do I see on the trip?

A: Scenic views of the front range of the Rocky Mountain Ranges and occasionally wildlife such as Osprey, Bald Eagles, Deer and Bears.

Q: How many people will be on the tour?

A: Each raft can hold up to 11 guests plus the guide (depending on their size and age). We do require a minimum of 8 people for the tour to go ahead.

Q: Do you need any rafting experience?

A: No experience is necessary, we do provide a Professional River Guide with each boat – who will explain and demonstrate paddle, safety and emergency techniques. This includes dryland safety instructions and practicing paddling on the river before the waves.

Q: Do I need to know how to swim?

A: If you do not know how to swim, we would recommend joining the Kananaskis Rafting Tour, as the rapids and river are not as strong. On the day please inform your guide that you are a non or weak swimmer too.

Q: Can I book a group tour, is there a discount?

A: Yes, you can book a group tour and based on the number of guests (9 or more adults), a discount can be offered at the time of booking. Please call our store to make your booking on 1 866 330 7238.

Q: What is your cancellation policy?

A: There is a 48 hour cancellation policy, you can change/cancel or refund your booking 48 hours outside your booked tour (up to 7 days for group bookings of 9 or more participants).

Q: We are planning a party, can I bring something on the tour for the stag / stagette to wear?

A: For safety reasons we advise against bringing anything on the tour that could constrain or hinder the rafter during the tour. However our guides do have a few props you can use, please ask when you call to make a booking.

Q: How big are the rapids?

A. On the Kananaskis River You will go through class 2 & 3 rapids during your tour.

A. On the Horseshoe Canyon you will go through class 2, 3 & 4 rapids during your tour.

Check out our Whitewater Rafting Rapid Classification Guide for more information.

Q: When does the tour run?

A: For the Kananaskis River daily at 1:30pm, 12th May to 17th September 2017.

A:  For the Horseshoe Canyon daily at 8:15am, 12th May to 10th September 2017.

Q: What if it rains?

A: Our trips run rain or shine. In fact it’s a lot of fun rafting in the rain and you are going to get wet anyway. We just give you the necessary equipment to enjoy your trip with us.

Q: How do I stay warm on the river as I get cold easily?

A:  Everyone will be given a wetsuit, wetsuit booties, fleece, rain jacket and neoprene gloves if required, along with a lifejacket and helmet of course. Even our guests who are “thermally challenged” find that the gear works extremely well to keep them warm and happy. We are in the mountains though, and the river water is refreshing, so we also work hard to keep you warm and inside the raft on your tour.

Q: What Qualifications and Training do the Raft Guides have?

A: All of our staff are employed for their knowledge, local stories, enthusiasm, qualifications and experience and then further trained. All of our rafting guides at Chinook Rafting meet or exceed industry standards, and must be licensed through the Professional River Outfitters Association of Alberta, undergoing a series of practical and written exams.  Many of the guides with Chinook Rafting qualify as, or are training on becoming, Trip Leaders, which is the highest level of certification that we as guides can obtain. All of our rafting guides are also trained in Swiftwater Rescue and First Aid & CPR and often spend their Canadian winters working as Professional Rafting Guides in the Southern Hemisphere too. We generally require a minimum of 3-5 seasons of prior rafting experience before we see if new guides are up to our standards. Some of our raft guides have over 10 years of international experience. All of our staff undergo thorough in-house training on the rivers we run; & first aid, river rescue and emergency response scenario training going above and beyond the industry standard, along with on-going safety meetings during the season to improve our emergency response plan and risk management procedures.

Q: Is it safe?

A: Chinook Rafting has been operating whitewater rafting tours as a licensed company in the province of Alberta since 1983. As such, there are certain regulations (boat size, safety requirements, etc.) that we must follow.  As rafting guides, we must be licensed through the Professional River Outfitters Association of Alberta, undergoing a series of practical and written exams.  Many of the guides with Chinook Rafting qualify as, or are training on becoming, Trip Leaders, which is the highest level of certification that we as guides can obtain. All of our rafting guides are also trained in Swiftwater Rescue and First Aid & CPR and often spend their Canadian winters working as Professional Rafting Guides in the Southern Hemisphere too. What this means for you is that we are confident that we can manage, not eliminate, the risks today to offer you an exciting and fun day on the river, creating as safe a framework as we can, given what we are doing.  However, it is important to remember that we are not on a track, this isn’t Disneyland!  The fact that we’re not on a track adds excitement to what we’re doing, but it also adds inherent risks.

Q: Could I fall out of the raft?

A: There is always a very slim possibility that you could fall out of the raft while on your white water rafting tour. We do everything possible as a company though to keep you inside the raft, providing you with top of the line equipment, including safety lines positioned around the raft, and very thorough, clear and concise safety briefings and demonstrations before the rafting tour. We want you to be prepared and ready to enjoy your tour with us.

Q: Do I need to sign a waiver?

A: Yes, every guest who participates on one of our rafting tours needs to sign our waiver form which can be found at https://chinookrafting.com/policies This is a condition of participation before any adventure activity in North America and around the world now. Any guest under 18 years of age will also need a Parent / Guardian signature on the waiver form and an Emergency Contact Number if the Parent / Guardian is not joining them on the river too.